PRODUCTS ON EASYOWN

FREQUENTLY ASKED QUESTIONS

1. How do I know if a product is available to purchase?

Choose the product that you want and go to its product page. You will see the stock information below the price of the product. It indicates the available quantity if the available stock is less than 10 or indicates & AVAILABLE STOCK if the available stock is in still more than 5.

2. Why are EasyOwn products cheaper than others?

We have an outsized warehouse which accommodate thousands of products in stock. Moreover, we are able to conjointly purchase products directly from manufacturers at a cheaper price.

3. Where do the products on EasyOwn come from?

Easyown has a vast array of products which has 4 DIFFERENT WAYS from where it was sourced:

  • RETAIL - items that are sold and fulfilled by Easyown.
  • FULFILLED BY EASYOWN - Products that are stored, packed and shipped to you directly from Easyown warehouse to ensure the fastest and most convenient delivery.
  • MARKETPLACE - items that are sold by merchants or small stores.
  • CROSSBORDER - items that are shipped from overseas.

4. Where can I get more product information?

 On the product page, you can read all the product information and data (e.g. product size, pledge length, manufacturer name, etc.)

5. Do I have to pay extra duties or taxes for Overseas Products?

No. All Overseas items from EasyOwn Marketplace are delivered at no extra cost to you since the explicit value includes customs fees and import duties. You're not expected to pay any extra duties or taxes.

6. What if I want to cancel my Overseas Product?

Overseas products fall under the following cancellation policy:

  • Cancellation is allowed if your order has not yet been dispatched from the Seller.
  • Cancellation is not allowed if your order has already been shipped by the Seller.

7. What is the expected delivery time for Overseas Products?

The expected delivery time for Overseas Products is calculated based on the seller's origin, your location and shipment method. For the most accurate delivery estimate, please refer to the specific product page and select your location under the delivery options. We are looking and working hard to shorten delivery times and bring you the biggest selection of products from overseas. We appreciate your understanding!

8. What should I be aware of when buying Overseas Products?

For Overseas Products, kindly take a note of the following:

  • Product manuals, instructions and safety warnings may not be in destination country languages.
  • The products and accompanying materials may not be designed in accordance with the destination country standards, specifications, and labeling requirements.
  • The products may not conform to destination country voltage and other electrical standards (requiring the use of an adapter or converter if appropriate)

9. If my product is no longer within the warranty duration, do I need to pay for repairs?

If your product is out of warranty period, you'll be responsible for the repairing cost. We suggest you repair the product at the warranty center authorized by the manufacturer for better quality services.

10. If my product is within the warranty duration, do I need to pay for repairs?

If your product is within warranty duration and is damaged by mechanical or electrical systems, don't have to worry about the repairing cost. We will cover it.

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